/ CUSTOMER CARE
At Comets Crew, we want shopping with us to feel straightforward from the moment you place your order to the moment it reaches you.
If you have a question about a product, existing order, shipping, local pickup, damaged or incorrect item, or anything else related to our store, please contact the Comets Crew team. For order-related inquiries, including your order number and relevant details or photos will help us assist you as quickly as possible.
Many of our online products are made on demand through fulfillment partners, while Comets Crew also maintains select physical inventory for events, markets, partner locations, and approved local pickup. Because fulfillment can vary between products, we're always happy to help if you're unsure about how a particular order works.
Questions? Reach out.
We want you to feel confident shopping with the Crew. ❤️
/ PRIVACY & SAFETY
Your privacy matters to us. Comets Crew collects and uses customer information only as necessary to process orders, complete transactions, provide customer support, fulfill purchases, and operate our online store.
Payments made through our website are processed using secure payment services. Comets Crew does not need access to your complete credit or debit card information to fulfill your order.
Information such as your name, contact information, billing or shipping details, and order information may be shared with trusted service providers when necessary to process payments, produce products, fulfill orders, or deliver purchases.
We do not sell customer information. Personal information is handled in accordance with our applicable website policies and the services used to operate our store.
Your information is part of your trust in us, and we take that responsibility seriously. ❤️
/ WHOLESALE INQUIRIES
Interested in carrying Comets Crew merchandise in your business?
We’re open to working with retailers, restaurants, venues, community spaces, and other businesses interested in displaying or carrying select Comets Crew products.
We already work with businesses that provide space for our merchandise, and we’re always interested in building new relationships that put Comets Crew products into more communities.
Wholesale and retail partnership arrangements are discussed individually based on location, available space, products, quantities, and the needs of both businesses.
If you’re interested, contact the Comets Crew team and tell us a little about your business, where you’re located, and what you have in mind.
Let’s create a partnership that brings Comets Crew into your space and gives your customers something new to discover. ❤️
/ PAYMENT METHODS
Comets Crew offers convenient payment options for both online and in-person purchases.
For online orders, available payment methods are displayed at checkout and processed securely through the payment providers available on our website. Our online store supports purchases in both Canadian dollars (CAD) and U.S. dollars (USD).
Shopping with us at an event, market, or vendor booth? Comets Crew also accepts contactless tap payments through our in-person payment system, making it easy to purchase merchandise directly from the Crew.
Available payment options may vary depending on the purchase, location, and payment system being used.
However you shop with us — online or face-to-face — we want checkout to be simple. ❤️