Frequently asked questions

Comets Crew offers photography, videography, event and festival coverage, artist and brand interviews, publication features, live performance coverage, social media content, and select custom media services.We work with artists, businesses, organizations, festivals, community initiatives and live events, with coverage tailored to the needs of each project.Have something different in mind? Reach out to us — we’re always open to hearing the vision. ❤️

Comets Crew offers a range of media services for artists, businesses, organizations, festivals, live events and community initiatives.Our services include photography, videography, event and festival coverage, live performance coverage, artist and brand interviews, publication features, social media content, and select custom media projects.Every project is different, so coverage can be tailored to fit your event, goals and vision. Have something specific in mind? Get in touch with our team and tell us what you’re looking to create.

To book Comets Crew, send us an inquiry with as much information about your project as possible, including the date, location, type of coverage you’re looking for, and any specific deliverables you have in mind.Once we review your request, we’ll connect with you to confirm availability, discuss the scope of work and provide pricing. Once the project details and required agreements are finalized, your booking can be confirmed.For events, we recommend reaching out as early as possible to secure your date.

Absolutely! Comets Crew is based in Edmonton, Alberta, but our work has taken us across Canada — including as far as Newfoundland.We’re open to travelling for events, festivals, performances, community initiatives and other media opportunities. Travel requirements and associated costs are discussed based on the location and scope of each project.We’re also open to discussing travel sponsorships, partnerships and other arrangements that can help bring Comets Crew to your event or community.Have an opportunity outside of Alberta? Reach out — we’re always open to seeing where the next project takes us. ❤️

Our goal is to deliver completed media within one week of your event or project.Turnaround times can vary depending on the size and scope of the work. Larger projects, extensive video editing, or projects with a higher volume of content may require additional time.If your project requires a longer turnaround, we’ll communicate that with you so you know what to expect. If you have a specific deadline, let us know during the booking process and we’ll discuss what’s possible.

Absolutely! Not every event, artist, business, or project needs the same type of coverage.Comets Crew can build a custom scope of work based on what you actually need — whether that includes photography, videography, interviews, social media content, live performance coverage, or a combination of services.Tell us about your project, your goals, and the content you’re hoping to walk away with, and we’ll discuss the best approach for bringing your vision to life.Have an idea that doesn’t fit one of our standard services? We still want to hear it.

Usage of photos, videos, and other media created by Comets Crew is determined by the agreements and media releases associated with each project.Permissions may vary depending on the service, project, and intended use of the content. Any requirements regarding credit, watermarks, editing, sharing, or distribution will be outlined in the applicable agreement.If you’re unsure about how Comets Crew content can be used, please contact us before publishing, modifying, or distributing it.

We recommend reaching out as early as possible, especially for events, festivals, travel dates, and larger media projects.Availability varies throughout the year, and some dates book faster than others. While we may occasionally be able to accommodate last-minute requests, availability is never guaranteed until your booking has been confirmed.If you already have a date in mind, reach out early — even if every detail of your project hasn’t been finalized yet.

We understand that plans can change. If your event date, location, timeline, or project requirements change after booking, please contact Comets Crew as soon as possible.We’ll do our best to accommodate changes based on our availability and the updated scope of the project.Any changes to scheduling, services, pricing, cancellations, or other project terms will be handled according to the agreement associated with your booking.The earlier you communicate a change, the better chance we have of finding a solution that works for everyone.

Your final deliverables will depend on the services and scope of work agreed upon for your project.Depending on your booking, this may include edited photography, video content, social media clips, live performance coverage, interviews, or other agreed-upon media.Before the project begins, your agreement will outline the specific deliverables included so both you and Comets Crew have a clear understanding of what will be provided.Any additional content or services requested outside of the original scope may require a separate agreement or additional cost.

Raw or unedited content is not automatically included with every Comets Crew service.What you receive will depend on the specific service and scope of work outlined in your project agreement. Some projects may include raw footage or other unedited media when it has been specifically agreed upon as part of the booking.If raw files are important to your project, please let us know during the booking process so they can be discussed and, where applicable, included in your scope of work.Your individual agreement will always determine the final deliverables for your project.

We understand that live events don’t always run exactly according to schedule.If your event requires Comets Crew to stay beyond the coverage time included in your scope of work, additional coverage may be available depending on our team’s availability and the circumstances of the project.Any additional time, services, or associated costs will be discussed with you whenever possible before extending coverage.Your project agreement will outline the coverage period and any terms that apply to your specific booking.

Weather can be unpredictable, especially when working outdoors. If weather conditions affect your event or scheduled media coverage, please contact Comets Crew as soon as possible.Our priority is finding a reasonable solution while also protecting our team and equipment. Depending on the circumstances, this may involve adjusting the coverage plan, changing locations, rescheduling, or making other arrangements.Any changes, cancellations, or rescheduling requirements will be handled according to the agreement associated with your project.We’ll always do our best to work with you when circumstances outside of anyone’s control affect the original plan.

Not necessarily. Video coverage and audio recording are separate components of a project unless both are specifically included in your scope of work.Comets Crew offers audio capture options for select live performances, interviews, events, and other projects. The equipment and recording setup required will depend on the venue, sound system, and needs of the project.If high-quality or direct audio capture is important to your final video, please let us know during the booking process so it can be planned and included where applicable.Your scope of work will clearly outline the video and audio services included in your booking.

Absolutely. If there are specific people, performances, activities, products, speakers, or important moments you want captured, please let us know before your event or project whenever possible.Sharing your priorities ahead of time helps our team understand what matters most to you and allows us to plan our coverage accordingly.While we’ll always do our best to capture requested moments, live events can be unpredictable and specific shots cannot always be guaranteed unless otherwise outlined in your scope of work or project agreement.

Depending on the type of coverage booked, Comets Crew may require appropriate access to certain areas of your event in order to complete the agreed-upon scope of work.This could include media or backstage access, designated photography areas, access to performers or speakers, sound equipment, or permission to move throughout the venue.Any specific access requirements should be discussed before the event whenever possible so our team can arrive prepared and provide the coverage you booked.If access restrictions may affect your project, please let us know in advance so we can plan accordingly.

Clients are responsible for ensuring that Comets Crew has the necessary venue permissions, approvals, and access required to complete the agreed-upon coverage.Some venues, events, performers, or organizations may have their own photography, videography, audio recording, or media policies. If any restrictions apply, please let us know before the project so our team can plan accordingly.Comets Crew will handle any media releases or agreements that are specifically part of our own project requirements, while venue- or event-specific permissions remain the responsibility of the client unless otherwise agreed upon.Clear permissions ahead of time help ensure we can deliver the coverage outlined in your scope of work.

Travel costs are determined based on the location, duration, and requirements of each project and are not automatically included in every service price.Depending on the project, travel expenses may include transportation, accommodations, baggage or equipment fees, parking, and other necessary travel-related costs.All applicable travel requirements will be discussed with you before your booking is confirmed and outlined where applicable in your scope of work or project agreement.Comets Crew is also open to discussing travel sponsorships and partnerships for select events and opportunities.

Depending on the services booked, yes. Photography, videography, audio capture, interviews, and multi-camera projects may require time before coverage begins to set up and test equipment.For certain projects, our team may also need access to the venue, stage, sound system, or designated filming areas before guests arrive or the event begins.Any significant setup requirements will be discussed during the planning process so everyone knows what to expect.Providing adequate setup time helps our team test equipment and prepare properly before the moments that matter begin.

Revision options depend on the service, deliverables, and scope of work outlined in your project agreement.If you have concerns or would like to request a change after receiving your content, please contact Comets Crew and let us know what you’re looking for. We’ll review the request and determine what can reasonably be accommodated.Requests that fall outside the original scope of work, require significant additional editing, or involve new deliverables may be subject to additional costs.Any revision terms specific to your project will be outlined in your agreement.

Yes. Depending on the event, team availability, and scope of the project, Comets Crew can provide multiple forms of media coverage during the same booking.This may include a combination of photography, videography, live performance coverage, interviews, social media content, audio capture, or other agreed-upon services.For larger or more complex events, additional team members or equipment may be required to ensure each part of the project receives proper coverage.Tell us what you’re hoping to capture when you inquire, and we can determine the best setup for your event and build it into your scope of work.

Commercial usage rights depend on the service, project, and agreement associated with your booking.If you plan to use Comets Crew photography, video, or other media for paid advertising, promotional campaigns, merchandise, publications, or other commercial purposes, please let us know during the booking process.This allows the intended use of the content to be discussed and properly reflected in your scope of work and applicable agreements.If you’re considering a new use for previously delivered content, contact Comets Crew before proceeding so we can confirm what permissions apply.

Completed media is delivered digitally using the delivery method determined for your project.Depending on the scope of work, this may include an online gallery, shared download link, cloud storage folder, or another agreed-upon delivery method.Once your content is ready, Comets Crew will provide the information you need to access and download your files.We recommend downloading and securely backing up your completed media after delivery rather than relying on the delivery link as permanent storage.

File storage, retention, and access after delivery are governed by the terms of your Master Services Agreement (MSA) and applicable Scope of Work (SOW).Clients are encouraged to download and securely store their completed media once it has been delivered.For information regarding file retention, future access, or any project-specific storage requirements, please refer to your MSA and SOW, as these documents outline the terms applicable to your project.Your signed agreements take precedence over the general information provided in our FAQ.

Cancellation terms are governed by your Master Services Agreement (MSA) and applicable Scope of Work (SOW).If you need to cancel a confirmed booking, please contact Comets Crew as soon as possible so we’re aware of the change and can discuss the next steps with you.Any terms relating to cancellations, payments, refunds, rescheduling, or other obligations will be handled according to the agreements associated with your project.Please refer to your signed MSA and SOW for the terms that apply to your specific booking.

Rescheduling may be possible depending on Comets Crew’s availability and the circumstances of your project.If you need to change your confirmed date or time, please contact us as soon as possible so we can review the request and determine whether the new schedule can be accommodated.All terms relating to rescheduling, payments, fees, or changes to your booking are governed by your Master Services Agreement (MSA) and applicable Scope of Work (SOW).Please refer to your signed MSA and SOW for the terms that apply to your specific project.

Payment requirements vary depending on the service, project, and scope of work.Any required deposits, payment schedules, due dates, or other financial terms will be communicated during the booking process and outlined in your Master Services Agreement (MSA) and applicable Scope of Work (SOW).A booking is not considered fully confirmed until all applicable booking requirements have been completed.Please refer to your signed MSA and SOW for the payment terms specific to your project.

Rush delivery may be available for select projects depending on the type of content, editing requirements, current workload, and requested deadline.If you require photos, video, or other media by a specific date, please let us know before your project is confirmed so we can determine whether the timeline can be accommodated.Rush services may involve additional costs or changes to the scope of work where applicable.Any approved rush timeline or associated terms will be outlined in your Scope of Work (SOW).Need something by a specific date? Tell us early so we can plan for it.

Yes. If your event has specific privacy requirements, restricted areas, individuals who should not be photographed or recorded, or other media limitations, please communicate these requirements to Comets Crew before coverage begins whenever possible.We will work within the agreed-upon requirements while completing the scope of work for your project.Any specific restrictions, responsibilities, media releases, or permissions associated with the project should be addressed through the applicable Master Services Agreement (MSA), Scope of Work (SOW), and media release documentation.Clear communication before an event helps our team understand where and how coverage can take place.

Ownership, licensing, and usage rights for media created by Comets Crew are determined by the agreements associated with each project.Depending on the service and scope of work, clients may receive specific rights to use delivered content while certain ownership or intellectual property rights may remain with Comets Crew.The terms applicable to your project will be outlined in your Master Services Agreement (MSA), Scope of Work (SOW), and any applicable media release documentation.Please refer to your signed agreements for the specific ownership and usage rights associated with your content.

Absolutely. A major part of Comets Crew is using our platform to help bring attention to people, organizations, businesses, and initiatives doing meaningful work in their communities.Depending on the story and opportunity, this may happen through interviews, articles, event coverage, social media content, photography, video, or other forms of storytelling and recognition.Our editorial features are selected by the Comets Crew team, but we’re always open to submissions and nominations that introduce us to people and projects we may not know about yet.If someone in your community is doing work you believe deserves more recognition, put them on our radar and tell us why their story matters.Good work deserves to be seen. ❤️